Am I held to a contract?
You are not held to any contract and are free to leave the service at any time.
Is my data safe?
Yes, we make every effort to ensure your data is safe. We strictly follow all GDPR guidelines as outlined in our Privacy Policy. Please note that data from callers to your AnServe Plus number is only retained temporarily for processing your messages; it is not kept long-term.
What are your holiday opening hours?
We don’t shut for holidays. The service runs 24 x 7
Do I need to download any software to my phone?
No, absolutely not! There is no AnServe Plus phone app. Your messages will arrive conveniently via SMS, Email, or Fax.
I have an AnServe Plus service and want to report a problem.
The quickest way to reach us is by telephone or email. We also recommend checking our Service Status Page, which we keep updated with any known faults or issues.
Do you provide Freephone or location telephone numbers for business?
Yes, we can. However, if AnServe Plus supplies your number, that number belongs to AnServe Plus. For this reason, we often recommend Tamer Communications. (We are not paid a commission—we simply find their service to be excellent!)
How do I set the service up on my phone?
You can set up the service using call divert. You may need to contact your mobile or landline provider to ensure this feature is enabled.
The instructions below are typically applicable for BT customers (other providers may use different codes):
| Diversion Type | To Set | To Check | To Cancel |
Divert All Calls | Divert All Calls *21* (insert your AnServe Plus number)# | *#21# | #21# |
Diversion on No Reply (Divert if not answered in approx. 14 seconds) | *61* (insert your AnServe Plus number)# | *#61# | #61# |
Diversion on Busy (Divert when your own line is busy) | *67* (insert your AnServe Plus number)# | *#67# | #67# |
Diversion on No Reply and Busy (Divert if not answered in approx. 15 seconds or if busy) | *66* (insert your AnServe Plus number)# | *#67# | #66# |